Return Policy

Return Right of withdrawal is done according to OUG 34/2014 art. 9/1 within 14 days.

The right of withdrawal is made in accordance with OUG 34/2014 art. 9/1 within 14 days - the conditions and modalities of exercising the right of withdrawal, for the cases provided for in this ordinance, in the form of the following clause: „the consumer benefits from a period of 14 days to withdraw from a distance contract or an off-premises contract, without having to justify the decision to withdraw”.

Before the withdrawal period expires, the consumer informs the seller of their decision to withdraw from the contract by telephone at the following number: 0752.669.615

– In accordance with current legislation, the right of withdrawal is only applicable to individual customers.
– The 14-day right of withdrawal can only be applied to products delivered by courier.

If you wish to return, and for various reasons, the product purchased is not identical to the one you wish to exchange for the car, Do not install, do not bring modifications parts received to be mounted on the car and not Do not use components from the received part.

The returned product must be in the same condition as it was delivered, in its original packaging with all accessories, with intact labels and the accompanying documents.

We do not accept products that have undergone unauthorized interventions, products showing signs of wear or excessive use, chips, dents, mechanical/electrical shocks, or products missing accessories. .

Return shipping costs will be borne by the customer and the refund for the product's value will be made within a maximum of 14 days from the receipt of the return.

The return will be made in the same way as the shipment, via the courier agreed by the seller. Returned products must be properly packaged to be protected during transport and to protect their original packaging.

Money refund:

After the products have been accepted for return, the refund will be made to a bank account specified by the client within 14 calendar days of receiving the product.

This operation is FREE, as we commit to refunding you the FULL value of the returned products. In this regard, we will cover all fees related to this transfer. To carry out the bank transfer, you must provide your IBAN account number, the account holder's name, and their personal identification number (CNP).

(ATTENTION The IBAN account must belong to the person to whom the invoice was issued!

For any issues with your order, please contact Robert Mora at phone number: 0752669615 or email: raropem.robert@gmail.com